Frequently Asked Questions
Transparent guidelines on authentication procedures, insured global transit, private vault benefits, and escrow protection.
How does the Aura Luxury escrow mechanism protect buyers and sellers?
When an acquisition is confirmed, funds are securely deposited in an independent escrow account. The asset is first transported to our inspection facility for multi-point physical verification. Funds are only disbursed to the consignor once the buyer receives the validated asset.
What is included in the Certificate of Authenticity?
Each piece arrives with a comprehensive provenance dossier, including high-resolution microscopic photography, timing machine / amplitude graphs for horology, metallurgical assay reports, factory extract confirmations, and a tamper-evident holographic guarantee seal.
How is international shipping and customs handled?
All items travel via specialized armored couriers (e.g., Ferrari Logistics or Malca-Amit) with 100% full-value insurance door-to-door. Our customs desk prepares import documentation, CITES export/import declarations, and transit bonds on your behalf.
Can I consign an item anonymously without public listing?
Yes. Our Private Treaty channel connects your asset directly to vetted collectors in our private vault network under non-disclosure agreements, without ever publishing photographs or serial numbers publicly.
What are the benefits of Private Vault Memberships?
Members receive 48-hour advance previews of newly consigned collections, zero buyer premiums on off-market private acquisitions, dedicated 24/7 sourcing concierges, and complimentary bonded vault storage in Zurich and Geneva.
What payment methods are supported for acquisitions?
We accept certified wire transfers in major global currencies through institutional clearing partners and digital settlement options enabled via our checkout infrastructure.
Have a specific or confidential inquiry?
Our senior private client directors are at your disposal to arrange a consultation or private salon viewing.